Services

The Records Division processes all reports generated by the Department and ensures their timely submission. The Records Division staff also handles requests for copies of reports and assists walk-ins to the Police Department.

Records staff members are trained by SBI Division of Criminal Information training specialists to accurately process all incident reports and to submit the National Incident-Based Reporting System (NIBRS) data to the SBI Division of Criminal Information. The Records Division currently uses Southern Software’s Police-Pak Incident Reporting software to generate the NIBRS reports and electronically submits them to the SBI in Raleigh. Data submitted includes, but is not limited to:

Classification and scoring of offenses;
Clearances;
Property values;
Arrest counts; and
Submission of updated and/or corrected data.

The Records staff submits traffic crash reports when the damage is $1,000 or more, or if there have been injuries, to the Collisions Report Division of the North Carolina DMV. Copies of accident reports can be obtained by going online to: http://www.ncdot.gov/dmv/records or by calling 919-861-3098.

The Records Division is open Monday through Friday from 9:00 AM to 5:00 PM. You can obtain copies of police reports during these hours. The Records staff also records traffic citations and submits our agency’s traffic stop statistics to the SBI. The Records Division can provide you with a copy of your traffic citation as well as look up your court date, if needed. If you prefer, you can access this information through nccourts.gov.

Communications

The Pineville Police Department Communications Division is committed to providing 24-hour assistance in the preservation of life and property for everyone in our community through accurate and professional communication, quality training and the commitment to stay abreast of our ever-changing environment.

The Pineville Police Department Communications Division proudly serves the citizens of the Town of Pineville and the Town of Mint Hill. We are a primary public safety answering point (PSAP) whose highly trained telecommunicators handle routine and emergency calls for police, fire, medic and local government agencies.

When the Communications Division receives your call, it is processed using the Vesta phone system. The system is equipped with seven administrative lines and 6 emergency 9-1-1 lines. This system automatically identifies and displays the telephone number and location of emergency callers. It also recognizes TTY/TDD calls from non-voice communication devices. The phone system is integrated with the Plant/CML VisualGIS mapping system, which maps the location of these callers, including most wireless callers. Some of the features this system provides to telecommunicators are:

Unlimited speed dials
Auto ring back
Instant recording retrieval
Event tracking
Mapping functions

Calls are dispatched on Avtec’s Scout Communications Platform utilizing the Pineville Police Department’s 800 MHz trunked radio system. These consoles provide telecommunicators with a graphical interface that displays and tracks valuable information that assists in call processing and officer safety.

The Communications Division is currently using Southern Software’s Computer Aided Dispatch (CAD) system to document all calls for service. This system allows telecommunicators to see at a glance which officers are on duty, which officers are on calls and which officers are available. It records call details such as when the call was received, when an officer was dispatched and arrival times. CAD also provides location information and location history for all business locations in Pineville and Mint Hill. Report numbers are generated using the CAD system, which are then sent to the Records Management System and processed by the Records Division.

What to do when calling 9-1-1

The most important thing to remember when calling 9-1-1 is DO NOT HANG UP! Hang-ups require telecommunicators to attempt to call back the caller, which wastes valuable time in a true emergency. Hang-ups delay a telecommunicator’s response to others in need.

Stay calm and speak clearly into the phone. Give the telecommunicator as much of the below-listed information as necessary for the given situation.

Specify the kind of Emergency

Police, Fire or Medic.

Location of the Incident

Be as specific as possible. Look for street names, addresses or businesses closest to you.

Phone Number

Provide a telephone number you can be reached at. This is helpful in case the responders cannot locate you or if you get disconnected.

People Information

Tell the telecommunicator how many people are involved and provide as many descriptive details as you can. Remember to be specific.

Additional Circumstances

Provide the telecommunicator with any information that may hinder emergency personnel from providing assistance such as aggressive dogs on the property, address not properly displayed, vehicles or other obstacles blocking the roadway, etc.

ADVISE THE TELECOMMUNICATOR IF ANY WEAPONS ARE INVOLVED

Keep the information factual. The information provided to the telecommunicator should be based on fact, not opinion. Do not over or under exaggerate the situation.

LISTEN

Listen to the telecommunicator and follow their instructions. They will often ask you to repeat information for accuracy. Remember that they are here to help you!

Hearing Impaired

The Vesta phone system provides direct 9-1-1 access for the hearing impaired community by automatically recognizing TTY calls. It is not necessary to use a relay service. Our telecommunicators have been trained to process TTY calls by a representative from the North Carolina Division of Services for the Deaf and Hard of Hearing. Refresher training is also provided, and the Communications Division is tested periodically by the North Carolina Division of Services for the Deaf and Hard of Hearing to ensure that we are ready to serve you. Please remember not to hang up until a telecommunicator asks you to do so.

Non-English Speaking Citizens

The Communications Division is able to process both emergency and non-emergency calls for service with the assistance of Voiance Language Services. This service provides over-the-phone interpretation 24 hours a day, seven days a week, 365 days a year. Translation services are available for over 200 languages. The telecommunicator will conference your call to the Language Line operator. Your language will be identified and, on average, you will be connected to an interpreter within seconds. Do not hang up until the interpreter advises you to do so.

Tenemos intérpretes a su disposición

Si necesita que le atiendan en español por favor diga “Spanish” y le conectaremos con un intérprete. Por favor manténgase en la línea.

When to Call 9-1-1

9-1-1 is for emergency calls only. Emergencies include:

Crimes that have resulted in serious personal injury.
Crimes that are in progress.
Crimes in which a suspect may still be on scene.
Medical Emergencies.
Reporting a Fire.

If you call 9-1-1, do not hang up. A telecommunicator will answer as soon as possible. Hanging up will cause a delay in getting emergency responders to you and could delay emergency response to others in need.

If you call 9-1-1 by mistake, stay on the line and tell the telecommunicator that the call was a mistake. Do not hang up.

9-1-1 should not be used for information or to connect you with an officer or other department member.

Criminal Investigations

The Criminal Investigations Unit is a component of the Criminal Investigations Bureau (C.I.B.). The unit is comprised of veteran detectives who are committed to investigating crimes in Pineville and sometimes outside of Pineville. The detectives investigate a variety of cases, ranging from felonies to serious misdemeanors. The unit often works closely with the Patrol Bureau to ensure that cases get solved. Maintaining a professional business relationship with the assistant district attorneys and other law enforcement agencies throughout our community is a key component needed to stay steps ahead of crime.

The Crime Reduction Unit (CRU) is also a part of C.I.B. The unit addresses many crimes, from larcenies to human trafficking, and can address crimes in multiple ways. For instance, the unit is capable of directing covert and overt operations.

Patrol

The Patrol Bureau is comprised of patrol, K-9, traffic, and Community Outreach officers. The Bureau is responsible for responding to all calls for police service within the Pineville town limits and its extraterritorial jurisdiction along Lancaster Highway. In addition to responding to calls for service, the Patrol Bureau is tasked with addressing crime patterns, quality-of-life issues, and traffic violations through problem-solving and community partnerships. The Bureau is also responsible for organizing and attending community engagement activities such as Coffee with a Cop and National Night Out.

K9 Unit

The Pineville Police Department has two active K-9s who are each assigned to their handler/partner. Each of our K-9s are dual purpose K-9s. They have been trained and tested in obedience, tracking, building search, area search, evidence search, narcotics detection, securing perimeters and apprehension. Our K-9s and their handlers are certified through the United Police Work Dog Association and re-certify every year. Each handler and their K-9 partner have attended a Patrol & Tracking Detection Dog Handler Course which consists of over 260 hours of training. They train every month for a minimum of 16 hours a month and take continuing education courses throughout the year. If you see one of our handlers, K-9 Corporal Kimel or K-9 Officer Stanley, ask them for a K-9 trading card!

K-9 Max (Left)

Breed: Belgian Malinois/ GSD Mix
Sex: Male
DOB: 11/04/2019
Place of Birth: Slovak Republic
Handler: K-9 Corporal Kimel
Joined the Pineville Police Department: April 9th, 2021
Favorite toy: USA K9 Grenade toy or Jolly Ball 10-in (horse toy)

“When Max is not working, he enjoys swimming, playing fetch, playing with his dog siblings, and snuggling up with his humans to watch movies.”

K-9 Gator (Right)

Breed: Belgian Malinois/GSD Mix
Sex: Male
DOB: 05/28/2019
Place of Birth: Hungary
Handler: K-9 Officer Stanley
Joined the Pineville Police Department: January 2022
Favorite toy: K9-OPS ball

SRT

Pineville Police Department is part of a Regional SRT (Special Response Team). Our team’s jurisdiction encompasses over 54 square miles in Mecklenburg and Union Counties, and covers the four towns of Pineville, Matthews, Mint Hill and Stallings. Our team serves a residential population of over 125,000 and a business population of over half a million. This is one of North Carolina’s most populated areas and covers the South Charlotte suburban region.

Deployments

All callouts are conducted in a manner to ensure the safety of the victim, suspect and officers involved. The SRT team uses specialized training, equipment and tactics in its role as a lifesaving tool.

SRT missions include, but are not limited to:

High-Risk search warrants ( local, state, and federal )
Suicidal person
Active shooter
Barricaded subjects
Dignitary protection
Officer down rescue
Hostage-Taking situations
Surveillance operations

Training and Requirements

All operators must pass rigorous physical fitness standards and score a 90% or better in their primary and secondary weapon systems. Operators are chosen based on their work ethic, decision-making, maturity, motivation and success as a patrol officer. All operators take part in monthly team training as well as additional, specialized training in fields such as: sniper, tactical medicine, breaching, surveillance, and chemical munitions.

Off-Duty Management

The Pineville, NC Police Department has partnered with Off Duty Management to provide services related to hiring off-duty officers so that we can efficiently respond to requests for, and manage the employment of off-duty officers.

Off Duty Management has years of experience managing off-duty programs and provides services including scheduling, payroll, and invoicing.

You may request to hire an Off-Duty Police Officer for security or for traffic control through the Off Duty Management web-based service, OfficerTRAK®, or by calling the toll-free number below.

Off Duty Management provides the following to the customer:

Online access to information through the OfficerTRAK® software including:

Job status
Officer attendance
Field notes and media files
Post orders and instructions

Past and future shift information:

Full liability coverage for the customer, the agency, and officer
24/7 customer service through their toll-free number
Dedicated point of contact for scheduling and invoicing
Officer payroll

Organizations that have recurring needs for off-duty police officers can establish an account and schedule billing cycles with Off Duty Management.

Rates

The current rates per hour, per officer are listed below. All off-duty requests require a three-hour minimum. Requests need to be submitted a minimum of 72 hours before the start of first shift, if possible. If not, we will make every attempt to staff it, but cannot guarantee coverage due to short notice.

Type	Hourly Rate	Notes
Standard Rate	$40.00	N/A
Level 1	$45.00	N/A
Level 2	$50.00	N/A
Level 3	$55.00	N/A
Holiday*	$60.00	N/A
Emergency	$60.00	N/A
Supervisor	$10 for all ranks	When 4 or more officers are needed

*Holiday: this rate will apply to the following days: New Year’s Eve, New Year’s Day, MLK Day, Presidents’ Day, Good Friday, Easter Sunday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day, and Christmas Eve. If any part of the shift falls on a holiday the entire shift is charged at the holiday rate.

Vehicle Rate-no charge

YOU CAN REQUEST SERVICE OR OBTAIN A QUOTE THE FOLLOWING WAYS:

VISIT OFFICERTRAK WEBSITE LINK:

https://odm.officertrak.com/Pineville-NC-PD

Call Off-Duty Management 24/7 TOLL FREE at 1-877-636-8300

Restrictions

The Department will not allow officers to work jobs where their authority as a police officer is restricted.
Employees are prohibited from working extra duty assignments at sexually oriented businesses or businesses where the primary purpose is related to the sale, manufacture, transportation, or consumption of alcoholic beverages.

Town of Pineville Updates

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Town of Pineville Contacts

Emergency: Police, Fire & Rescue

DIAL 9-1-1

Non-Emergency:

Police: (704) 889-2231
Fire: (704) 889-7575

Town Hall Mailing Address:

PO Box 249
Pineville, NC 28134
(Must use P.O. Box when mailing to Town Hall, as mail will not be delivered to physical address)

Town Hall Physical Address:

505 Main Street
Pineville, NC 28134

Telephone: (704) 889-2291

Fax: (704) 889-2293

Town Hall Office Hours:

Monday–Friday, 8am to 5pm (Town observes State holidays)

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